Refund policy

Cancellations 

Requests for cancellations of orders once placed on our website shall not be entertained. If at all we have to accept any cancellation there would be a charge of 10% of the total amount (excluding shipping amount) of the order as restocking fees. Refund will only be processed through Store Credit. Cancellations have to be made within (maximum) 2 Hours of placing an order. For cancelling your order, you will have to get in touch with our Customer Support Team by sending an email giving your Order Number.

Refund or Exchange

Wrapping Memories does not provide the option to refund or exchange the product once purchased. The exact size and colour options are mentioned to avoid the need to exchange the product, so check images and read description before purchasing. Furthermore, the Quality Check team checks each product to ensure it does not have any defects. However, in case of any manufacturing defect, damaged item in transit or missing item in order, you can register a complaint by sending us an email at wrappingmemories55@gmail.com we will initiate the refund after complete investigation.

Products will be replaced only in case of a manufacturing defect or damage due to transportation. Replacement will not be made in cases of damage due to normal wear and tear, incidental damage due to malfunctioning of product, and negligence on part of the customer.

If you are eligible for a replacement, you may notify us within 24 hours from the date of delivery and ship the product back to us for replacement.

Before confirming an exchange, we would require proof of a defect in the product in the form of an unboxing video, while the product is still in its packaging.

In case the product you have returned is out of stock, we will provide you with a credit note equal to the value of the product you purchased. The credit note will be sent to you via email and can be used to purchase anything of that value from the online store within three months.